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Visit our Retail Store
120 Route 110
Farmingdale, NY 11735

Click for Directions

30 Day Happiness Guarantee

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Frequently Asked Questions

 

 

Is it safe to use my credit card? (back to top)

Absolutely. We have taken every precaution to make your transactions secure. Our Internet site is built on the CommerceV3 system which utilizes industry-standard security measures, including SSL (Secure Sockets Layer). Nevertheless, if you prefer, we also offer you the option of submitting your order by telephone or fax at the numbers below.

All account information submitted to us is safely isolated from unauthorized Internet access.

Sales Tax (back to top)

There is NO SALES TAX on Vitamins, Herbs and Supplements. New York State residents are charged sales tax for all haircare products, soap, shower washes, shaving cream and all other health and beauty products.

How can I pay for my order? (back to top)

We accept major credit cards (Mastercard, Visa, American Express and Discover). We also accept checks and money orders. Orders paid by check will not be processed until the funds have been verified. If you are sending a check, please send it to the name and address given below.
Make Checks Payable to: Total Health
Send to
: Total Health, 120 Broadhollow Rd, Suite 1, Farmingdale, NY 11735
Note: Complete your shopping cart order procedures, when you come to the "Checkout" page. Select the "Send Check" option. Continue processing the order and when you submit you will get an email copy of the order to send with your check. *** Important - your order is not processed until your check is received.

Changes To Your Order. (back to top)

Please Check Your Order Carefully, Once You Submit We Cannot Make Changes.

How do I change my default shipping address?

First go to "Member Login" on the left side of our page (teal section) and Login. A page called "Account Information" will come up. You will see the following links:

View Cart  |  Past Orders  |  Update Account  |  Change Password  |  Shipping Addresses  |  Wishlist  |  Logout

Click on "Shipping Addresses"

Your "Default" Address will be marked as such. You can click edit to change your default address or add a new address. If you add a new address to your account when you place an order you will need to change the dropdown from the Default address to the new address.

 

Shipping and Shipping Charges (back to top)

The "Shipping and Payment Page" is the 3rd step in confirming your order. At that time you will select a shipping method FROM THE DROP DOWN MENU BOX OR SIMPLY ACCEPT: the standard DEFAULT option OF "$6.95 or Free over $85 (Contiguous 48 states only. 5 lb max)". We choose the most efficient shipping method available (usually USPS or UPS). If you require a specific courier please state so in the "Special Customer Notes" area on the shipping & payment page, but please be aware that IF YOU MAKE SPECIAL REQUESTS, WE MAY APPLY ADDITIONAL SURCHARGES TO YOUR ORDER. IF ADDITIONAL SURCHARGES APPLY, YOU WILL BE NOTIFIED IN ADVANCE; WE NEVER ADD SURCHARGES WITHOUT YOUR AUTHORIZATION.) You will receive an email when your order is shipped. Most orders are shipped from 2 to 5 business days after received. Please allow for shipping transit TIME from our warehouse in New York.


Shipping CHOICES ARE AS follows
:

  • $6.95 or Free over $85. (Contiguous 48 states only. 5lb max) - does not include Hawaii, Alaska, US Virgin Islands or Puerto Rico
  • $8.95 (5lb max)- Hawaii, Alaska or Puerto Rico - Free Shipping no longer applies outside of the contiguous States
  • Canada - Please see International Shipping for shipping rates for Canada
  • USPS Express Mail International (EMI) - (shipping charges plus $6.95 handling)
  • Store Pickup - no shipping charge...we will call you when your order is complete and ready for pickup at our retail store

  Any Orders with incorrect shipping will be subject to change (you will be notified prior to changes)

For more information please call customer service 1-800-283-2833

International Shipping (click for more info & rates)

Please select the correct shipping method if you select the incorrect method it will delay your order being processed. Please check with your country's customs office regarding the import of our product. The buyer is responsible for any import restrictions, prohibited import items, taxes, tariffs, fees, and duties. Total Health cannot accept responsibility for any international orders once they have left the United States. The buyer accepts all risks of delivery and additional shipping fees. For information and rates on International Orders click here.

What if I need to return my order? (back to top)

30 Day Happiness Guarantee - You may return an item for refund or credit within 30 days of receiving it. Shipping charges are only refunded if the return is due to our error. For returns that are not due to Total Health error, there may be a 15% restocking fee.

Returns on Doctor's and Professional Line products are not returnable if they are opened. Doctor's and Professional Line products that are returned unopened will be charged the 15% Restocking Fee.

All returns must be accompanied by the packing slip and must be in the factory sealed container and in good condition for refund. After a return has been received, it will take 1-2 weeks to process. If using a credit card, refunds will be credited to your account. If paying by check or money order, a refund check will be mailed to you. We suggest using UPS or insured Parcel Post for your protection when returning an order. If you have a question about a return or our policy please email customerservice@thdv.com or call 1-800-283-2833.

What if you don't have all of the items in stock? (back to top)

If an item you ordered is out of stock, after 7 to 10 days it will be back-ordered automatically (domestic orders only). For international orders, we will E-mail you of the missing items to confirm the balance of your order.

What is your policy on Privacy? (back to top)

Privacy Policy

Popup ads and Adware

Total Health Does Not Use or Support Pop-Up Ads, Pop-Under Ads, Spyware, Hidden Ad-Supported Downloads or similar intrusive advertising programs. We have consistently put our users' interests ahead of revenue opportunities that we believe adversely affect user experience on Total Health or on the Internet. (more...)

How do I track my order? (back to top)

When your order is shipped you will receive an email with tracking information from the courier.

Web Content (back to top)

Manufacturers continually change product specifications. While we try our best to keep product descriptions up to date, they do not necessarily reflect the latest information available from the manufacturer. We are not responsible for incorrect or outdated product descriptions and/or images.

Information - Articles are used by Total Health to provide information to the consumer and are not intended to diagnose, treat, cure or prevent any disease. For all serious conditions, consumers should seek advice of a healthcare professional.

Prices and pricing errors (back to top)

We do our best to keep our prices correct and up-to-date, but do occasionally make mistakes and corrections. We will never charge you more for a product than the price at which you placed your order, but we reserve the right to cancel your order or to change the price with your prior approval. We will promptly notify you should we decide to cancel your order.

Please note that our retail store prices are not necessarily the same as the prices on our website. Our website prices are only available by placing orders on our website, and our retail store prices are only available by purchasing in our retail store.

Contact Customer Service (back to top)

By Phone - 1.800.283.2833
          M-F   9:00am - 6:45pm, Saturday 9:00am - 5:45, Sunday  10am - 5:45     

By Email - customerservice@thdv.com

 



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