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120 Route 110
Farmingdale, NY 11735

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Total Health International Shipping FAQ

We ship EMI (Express Mail International Service) only. Our Shipping Charge is $6.95 Handling plus EMI rate for your package weight and destination. Click for Rate Chart (A new browser window will open)

EMI is a reliable high speed service for mailing time-sensitive it EMI to more than 175 countries and territories. The maximum weight limit for EMI shipments varies by country ranging from 22 pounds to 70 pounds, but most countries have a 44 pound maximum weight limit.

Order Minimum
There is a $50 minimum order for all International Orders (this does not include shipping and handling charges).

International Shipping Terms and Conditions
Total Health ships worldwide. Please read this International Shipping FAQ so that your order will not be delayed.

International Addresses:
Your Billing address must match the Billing address of the credit card you are using for your order. We do ship to P.O. Boxes internationally.

International Shipping Fees, Import Duties and Taxes:

  • Total Health does not pay Import Duties or Taxes. The customer is solely responsible for all duties and taxes.
  • The customer is responsible for any extra charges that are incurred such as: customs' fees or import duties and taxes which are levied once a shipment reaches your country.
  • Total Health has no knowledge of duty rates/taxes or the import laws for any individual country.
  • It is the customers responsibilty to know whether the products they have ordered from Total Health are able to be imported to his/her country.

International Returns or Packages Refused:
If the package is returned to Total Health because of an address error made by the customer, or the customer refuses the package, or the order (in whole or part) is not allowed into the country by customs, the customer will be responsible for the additional costs charged to Total Health for the return of the package.

Your Country's Custom and Import Policies:

  • It is important for you to become familiar with the Customs policies for your country before ordering. It is your responsibility to check with your Customs office to see if your country permits the shipment of our products. Customs regulations vary greatly by country and lack of knowledge regarding the customs rules governing the country you are importing to can result in your order incurring import duties, the delivery being delayed or returned to us.
  • The customer is considered the importer and must comply with all laws and regulations of the country in which you are receiving the goods.
  • Any fees charged to Total Health due to non-compliance by the customer of your country's laws and regulations will be charged to the customer. If an item or it EMI are returned to us due to non-compliance issues with your country's laws and regulations, a refund will be issued for the merchandise only, less 20 percent of the value of your order as the re-stocking fee, and less any other charges incurred such as quarantine fees, shipping fees or warehousing fees assessed by the customs in your country.

Contact
If you have a question that is not covered in this FAQ, please email us at customerservice@thdv.com

The Countries We Do Not Ship To Are Listed Below:

Countries We Do Not Ship To
Algeria Dominica Maldives Portugal
Andora Estonia Mauritius Saudia Arabia
Austria France Montenegro Spain
Azerbaijan Germany Morocco Sri Lanka
Barbados Ghana Mozambique St. Lucia
Belarus Guyana Namibia Sweden
Brazil Indonesia Nepal Trinidad
Brunei Iran Nicaragua Tobago
Cambodia Iraq Nigeria Ukraine
Columbia Italy Norway Venezuela
China Jordan Oman Vietnam
Chile Kazakhstan Pakistan Zambia
Cyprus Lebanon Paraguay Zimbabwe

Click here to view Current Express International Shipping Costs. (A new browser window will open)


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